FAQ

How to contact Customer Service?

There are multiple ways to find us. Click on "Contact Us" at the bottom of our website.
Or simply send us an email [email protected]
Or add our QQ @2726784852
Or call our hotlines at 1(888) 666-7723 during business hours

About Your Account

Q：Do I need to sign up before placing order?
A：Yes, sign up as a member. It is free of charge and allow you to access member only perks & discount.

Q：How to update my information?
A：Login into your account, and click on "My Account" to make any changes.

Order

Q：Can I order thru phone?
A：To ensure your privacy, we accept orders online only.

Q：Can I make change or cancel my order?
A：Once we ship your order, we cannot make change or cancel your order.

Payment

Q：How do I pay for my order?
A：We accept PayPal, Credit Cards & Debit Cards.

Q：Why does it show "gateway error" while I am paying?
A：Make sure your payment information is correct.

Q：Why did I receive a message alert from my bank but the order did not go through?
A：Your bank is alerting you of a pre-authorized amount. Contact your bank to make sure the transaction is being processed.

Q：Why the amount remains the same after applying coupon?
A：Make sure you click on the "apply" button or check if there is any typo on the coupon code. Contact our customer representatives for "Invalid" coupon.

Q：Why is the coupon code "Invalid"?
A：Check if there is any typo or if the coupon is expires. Please note that only ONE coupon is permitted per order for each person/ member. Entering multiple coupon codes will not result in more discount.

Refund

Q：When will I received refund??
A：Refund will be issued within 2 - 7 business days once the item is received and met all conditions described in the REFUND POLICY.
Fund should be released to original payment method in 2-7 business days depending on your bank's policy.